The management by walking around (MBWA) leadership style was developed in the 1970s in an attempt to improve internal communication problems in companies. Managers were encouraged to spend less time at their desks and more time walking around. It gave them a better sense of how the organization functioned and made them more accessible to the line employees. This revolutionary business practice is now widely popular at both small boutique businesses and large corporations. In the digital age managers now have all the information they need at their fingertips.

We’ve been saying “time is money” in business for decades. Most consumers are not patient people, and if we neglect to take care of their needs in a timely manner we know our competitors will. With the stakes so high, we can’t afford to wait around for a technician to service our office machines. People don’t discuss the features of their copy machines and printers very much during a regular business day, but it’s all they can talk about if one of them isn’t in service.